Return & Exchange Policy
We always want to achieve our customers’ ultimate satisfaction. And following this, we did our best to create a return policy with extended service, suitable for our valued customers.
The following conditions will qualify under the Return & Exchange Policy:
- If any of our products failed to meet the quality parameter, such as
- Physically Damaged Product
- Major Defects
- Size or fitting issue
- If VÉNZO delivers the wrong items to the customer
- Product Lost during shipment
- If any technical error occurred – Wrong Order placement, Money Deduction
How to exchange:
If you face any issue with our Product, immediately call us at (+880 1940-402265, +880 1710-742243), or message us directly on our Official Facebook page (https://www.facebook.com/venzolifestyle) once you receive the Product (within 24 hours).
Also, please note that the Customer needs to send us a scan copy or image of the invoice of the courier service that the customer used during the return process.
After receiving the Product, VÉNZO has full authority to make a decision whether the Product will be applicable for the exchange or refund policy.